Info / Terms & Conditions

Shop information
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Contact person
Shipping & Handling □ The price is shown on the website for each item.

□ We offer "FREE shipping" for the order over US$40.00.
When you go forward to the "STEP 4", you can check the shipping cost as well as the total amount before you confirm your order.

□The price on this website does not include tax.

・shipment outside Japan---Import duty/tax may be applied to recieve your order in your country. Please pay for it according to the law in your country.
All costs to recieve the order in the destination country is the responsibility of the purchaser.

・shipment inside Japan---The consumption tax is necessary for the shipment inside Japan according to Japanese law. It is automatically calculated when you place the order.
Terms of payment □When you confirm the order, please make payment according to the steps on the website.

□You can make payment by PayPal & Credit cards（VISA, MASTER, JCB)


□We make shipment after we confirm your payment.
How to Order □Please choose the product and add it to the shopping cart.

□And proceed with the order according to the instruction on our website.
Shipping timeframe □We make shipment from Japan within 1-3 working days upon the confirmation of your order and the payment.

□We do not guarantee the delivery days as it mainly depends on the custom clearance/the traffic and weather conditions in the destination country.

□shipment

・outside Japan--->by DHL or EMS (Express Mail Service by Japanese post)
It usually reaches in about 4days to the airport all over the world from Japan. It takes some more days for the custom clearance and the delivery. It depends on the situation of the destination. (custom clearance/traffic conditions/weather conditions)

・ inside Japan--->by express courier service
It usually reaches you within 2days after the shipment.

□In case that the item is out of stock and it takes time for the shipment, we will let you know by email.
Payment PayPal, Credit Card
Exchanges/returns/cancellations □In case that the you find the item defective, please contact us by email online-shop-manager@shop-kimono.com within 7days after the reciept.
We will send you the replacement immediately. If the item is out of stock, we will make the immediate refund.

□We do not accept the cancellations and the order changes after the shipment.
We make speedy shipping upon the confirmation of your order and the payment, in order to deliver your order as soon as possible.
Therefore, we would like you to check your order again before you make payment.

□Please READ our "Return policy" when you place an order.
Return policy □We do not accept the returns when the case applies to any of following.

･By the reason which arises from the customers' dissatisfaction with the design/color/size.

･By the reason that the photograph and the item have different impressions.
The photos on our website are taken not by professional photograher.
It may give you the different impression.
We appreciate your understanding before you confirm your order.

･ The damage caused by the customers' abuse or neglect

･ When the item has already been worn/used

･ When customer do not contact us within 7days after the reciept.

Before returning the purchase item, please contact us by email first.
Resend □The package is sent back to Japan after the certain retention period if customer do not receive the package or do not arrange the reciept inspite of the notification from DHL or EMS.

・When you recieve the notification, please arrange the reciept according to the instruction by DHL or EMS.

・The package which is sent back to us due to the customer's reason is not automatically re-shipped.

・The re-shipping cost is necessary to re-ship the package which is sent back to us due to the customer's reason.